Suppliers Portal
The Saudi Commission for Health Specialties seeks to establish a solid partnership with suppliers, that is based on full cooperation and transparency, in order to achieve the highest levels of efficiency and effectiveness. From this standpoint, SCFHS seeks to communicate with suppliers who are able to provide the highest quality standards and competitive prices in various fields.
You can view the terms and conditions of the purchase order here
Supplier Registration FAQs
What are the requirements of registration as a certified supplier in the SCFHS ERP portal?
The requirements are to attach/enter all valid official records:
- Commercial register: add the number in the correct box and state its expiry date.
- VAT registration certificate: add the number and its expiry date.
- Zakat certification.
- Saudization certification.
- Chamber of Commerce registration.
- Copy of IBAN: add the number in the correct box.
- Sign and seal the Non-Disclosure Agreement.
- State the official supplier address.
- Add the supplier's business activities in the activities field.
- Add email and name of the person in charge of the ERP supplier account; optionally provide an alternate contact.
How could I launch the Supplier Registration Process?
The registration is fully electronic via the Supplier Management System Portal. For detailed steps, required documents, and guidance, review the supplier registration guide on the SCFHS suppliers portal: SCFHS Suppliers Portal.
Are there other ways to register (e.g., email or meeting)?
No. The only way to register as a supplier with the Saudi Commission for Health Specialties is via the portal, completing all required steps and complying with all requirements before submitting the form.
ERP says the commercial register, company name, or email already exists—what should I do?
Your company may already be registered. Submit a ticket via Tawasul service, provide the commercial register number, and request account recovery to regain access.
Is it possible to sign the human rights policy, supplier code of conduct, and NDA later?
No. Uploading and signing those documents is mandatory to complete and approve the registration.
Can I modify supplier data after submission?
If the registration is still in early stages, you can edit it directly. If it has been reviewed/represented by the Supplier Affairs team, submit a Tawasul ticket requesting resubmission. Once approved and you have login credentials, you can log in and update your profile directly.
What if I forget my password? Do I need to re-register?
No. During the registration phase there is no finalized login yet; access is via the registration link. If you lose or misplace the link, submit a Tawasul ticket with the commercial register number, and the link will be resent to the registered email.
Cargo FAQs
Shall I create Advance Cargo Information (ACI) notifications?
Yes. The supplier must create ACI notifications as described in section 4.3 (Cargo Page) of the user guide.
After creating ACI notifications, the purchase order line does not appear. Why?
That means the requesting department has already received all purchase order lines. In this case, you can proceed to create the invoice without creating a receipt notification, per the user guide (section 4.3).
How do I know if the cargo notification I submitted was received?
ACI notifications are displayed in the ERP system as per the user guide (section 4.3 Cargo Page).
What should I do if there's a delay in receiving the cargo notification in ERP?
Submit a ticket on the Tawasul platform to inquire about the delay and obtain the reason for the late cargo notification.
Invoices FAQs
The purchase order line doesn't appear when creating an invoice. What prerequisites must be met?
You must complete the following before the invoice creation:
- Create the ACI notifications (see section 4.3 Cargo Page).
- Ensure the shipped quantity has been received by the requesting department. Check the processing unit code if it's pending (see “Review/cancellation of advance cargo notifications and invoicing” in section 4.3).
The purchase order line still doesn’t appear even though the requesting department’s receipt is in ERP. What do I do?
Submit a ticket on the Tawasul platform to clarify and resolve the issue.
How can I tell if my invoice is still under audit/review?
Follow the “Review and inquiry about invoices” steps in section 4.4 of the user guide. Check the invoice status; if it shows “Not Paid,” it’s still in the pipeline.
How do I know the invoice has been accepted?
In the invoice review section (4.4 Finance Page), if the status shows “Fully Paid,” it means the invoice was accepted and processed.
What if the invoice is rejected?
Submit a Tawasul ticket including the purchase order number and invoice number to find out the reason and whether resubmission is required.
What if the invoice is cancelled?
Submit a Tawasul ticket with the purchase order and invoice numbers to understand the cancellation reason and whether you need to resubmit.
After submitting an invoice, when should I expect the transfer?
Payment is governed by the terms in the purchase order. If there’s a delay, submit a Tawasul ticket to inquire about the reason.
How can I obtain a copy of the bank transfer?
Submit a request via Tawasul service including the purchase order number and the invoice number to request a copy of the bank transfer.